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April 2005
    COMPANY IN ACTION
GM's China Sales up 1.3% in First Quarter

General Motors Corp., the world's largest automaker, said Tuesday it sold 132,401 vehicles to dealerships in China in the first quarter, up 1.3 percent from the same period last year.

The figure included sales of 59,205 vehicles in March, up from 52,861 vehicles in March 2004, the company said. GM said its market share in China also rose to 10.4 percent at the end of March from 9.3 percent at the end of last year.

China was GM's second-largest global market last year and has been a major source of profits for GM in the past two years.

Auto sales in China slumped in the first two months of the year as banks tightened credit and dealerships tried to sell off inventory, Troy Clarke, president of GM Asia-Pacific, said Tuesday.

But sales rebounded to a record level in March, according to the China Association of Automobile Manufacturers. In a survey of 39 passenger car makers, the group found car sales rose 2.5 percent on-year in March to 256,000 units.

"In the first quarter the overall market has decreased about 3.7 percent on year," said Chris Gubbey, executive vice president of Shanghai General Motors. "However, we expect those sales to pick up in the second half of this year as many of those who have been sitting on the fence will enter back into the buying game."

GM forecasts 10 percent to 15 percent annual growth in China's auto market this year and 10 percent growth for a few years afterward.

However, GM's profitability and margins could be slightly lower than in the past as competition heats up, Gubbey said.

GM is selling more mini-cars and vans and fewer Buicks _ a trend that affects earnings because of the higher margins on Buicks, Clark said.

"But this is not an unexpected shift and our operations are profitable, and in fact exceeding our forecast of where we would be at this point in time," he said. He would not give any figures.

Sources: Associated Press

EBay Looks to China for Growth

EBay Inc. became one of the world's biggest e-commerce companies because of its phenomenal popularity in the United States, Germany and other wealthy countries. But executives at the San Jose-based online auction powerhouse acknowledged this week that they'll have a hard time getting new customers in mature markets, and they say they'll rely on overseas consumers -- particularly the Chinese -- to sustain scorching growth rates.

Strong growth abroad caused eBay Inc.'s profit to jump 28 percent from the same period last year. Ebay announced first-quarter earnings Wednesday of $256.3 million, or 19 cents per share, compared with $200.1 million, or 15 cents per share in the same period of 2004.

Excluding special items, the 10-year-old online auction company earned $275.5 million, or 20 cents per share, up from $210.8 million, or 16 cents per share, in the first quarter of 2004.

For the three months ended March 31, San Jose-based eBay reported revenue of $1.03 billion, up 36 percent from $756.2 million in the year-ago period.
Analysts surveyed by Thomson Financial expected eBay to earn 18 cents per share on sales of $1.03 billion.

Meg Whitman, eBay's president and chief executive, said the company would investigate new marketing strategies in upcoming quarters to woo Americans and Europeans who have yet to buy or sell an item on the world's largest auction.

EBay may experiment with loyalty points and educational campaigns, as well as forge partnerships with mobile phone and Voice-over Internet Protocol providers, she said Wednesday in a conference call with Wall Street analysts. The company will spend more money to promote non-auction services such as the "Buy It Now" feature, which charges impatient shoppers a higher price to bypass the 10-day auction for most items, she said.

"Everyone's heard of eBay, but in terms of fixed price sales ... we've got a way to go," she acknowledged.

EBay, which has been growing swiftly in the United Kingdom, South Korea, France and Italy, reported strong international sales. Revenue outside of the United States was $393.8 million, up 52 percent from the first quarter of 2004.

EBay added more new users in China than from any other country, and it's now the No. 1 e-commerce company there. Whitman said eBay would debut PayPal in China soon, and it is already promoting an escrow payment service similar to one in South Korea.

Although eBay shares are down 44 percent since the beginning of this year, Caris & Co. Internet analyst David Garrity was enthusiastic about the growth potential of several large e-commerce companies -- including eBay, Yahoo Inc., Google Inc. and Amazon.com. But he said such companies face enormous challenges -- particularly eBay, which is generating a growing number of complaints from users stung by fraud.

Although less than one-tenth of 1 percent of transactions are fraudulent, according to company estimates, fraud strikes disproportionately high-priced items such as computers and automobiles. The number of complaints filed with the Federal Trade Commission over Internet auctions has nearly doubled from 51,000 in 2002 to more than 98,000 last year, according to the FTC.

"Our view is that the sector will continue to lead global economic growth as consumers and businesses seek to capitalize on the myriad ways in which greater productivity is enabled by its underlying technology platform," Garrity said. "However, the initial success of the companies ... has generated its own series of challenges."

EBay executives raised their 2005 sales forecasts Wednesday, estimating annual revenue between $4.27 billion and $4.36 billion, including $1.03 billion to $1.05 billion in the second quarter. The company expects to earn 71 cents to 73 cents per share, up from previous estimates of 68 cents to 70 cents per share.

Chief Financial Officer Rajiv Dutta emphasized that the company provided a range of financial guidance to consider risks that could help or hurt earnings in upcoming quarters.

Challenges include flattening growth in established markets such as the United States and Germany, and competition from overseas rivals. EBay executives also said they could face difficulties integrating companies that eBay has acquired, such as Rent.com or Indian auction site Bazee.com; and expanding into untested product categories, such as an online classified site launched Feb. 28 called Kijiji.com.

More than 147 million people were registered to use the site at the end of March, up 40 percent from the end of 2004. EBay hosted a record 431.8 million listings in the first quarter, up 32 percent from the end of 2004.

EBay maintained 71.6 million accounts in its PayPal division, which processes credit card payments and bank transfers between buyers and sellers who may not know or trust each other. Quarterly revenue for the lucrative division was $233.1 million, up 47 percent from the first quarter of 2004.

Sources: www.ebay.com
Disney Faces Cultural, Economic Gap in China

Ever since Mickey Mouse visited Lin Huanbin's school here last summer, telling fairy tales and passing out Mouseketeer certificates, the 11-year-old boy has been unable to get Mi Laoshu out of his mind.

The boy loves the big mouse's funny misadventures. He keeps a photo of Mickey and himself in a chest for safekeeping. And every chance he gets, he asks his parents to take him to Hong Kong Disneyland when it opens this fall.

His parents aren't so enthused. They're wary of the theme park's planned high admission cost. The boy's father, a businessman, also has a more deep-seated worry.

"If Huanbin receives too much Western culture, in the future he may not cherish family relations, forget his ancestors and not go back to our hometown," Lin Zhengguang says.

Inside the Lin home and many others in China, there is a distinct generational, cultural and economic divide -- and it figures to be a major challenge for Walt Disney Co. and other Western companies trying to sell entertainment in the world's fastest-growing emerging consumer market.

Although many Chinese children have grown up eating at McDonald's and watching Shaquille O'Neal take on Yao Ming, their parents' generation isn't so familiar or comfortable with many aspects of American life, especially if they cost a lot.

Chinese movies, theme parks and entertainment merchandise -- although often lacking in technical or artistic sophistication -- are much cheaper, although not always legal. Inexpensive pirated DVDs and other knockoffs of Western films continue to run rampant, despite government efforts to crack down.

What's more, even as Beijing has recently eased restrictions on foreign media as part of an effort to encourage foreign investment and expertise in China's entertainment industry, officials remain suspicious of Western cultural influences.

That's particularly true when sex, politics and social mores are involved. Popular American television programs such as "Friends" have been censored. Beijing has long had a quota of how many foreign films it will approve for theaters, and movies such as "Ocean's Eleven," which makes heroes of criminals, have been rejected even for the DVD market. Hollywood movies, shown on prime-time TV a decade ago, are now scheduled only late at night, past children's bedtime.

"The government is cautious about opening the youth media industry to foreign companies," says Yin Hong, vice dean of the journalism and communication school at Tsinghua University in Beijing.

Recently, a few global entertainment corporations, including Sony Pictures Television and Warner Home Video, have been allowed to form joint ventures in China and enter markets long closed to outsiders. But government red tape and rules have slowed their progress.

As much as any Western entertainment company, Disney has a long history in China. The Magic Kingdom has been in the Middle Kingdom since 1937, when it first showed "Snow White and the Seven Dwarfs" to a packed movie house in Shanghai.

It's easy to see why the Burbank, Calif.-based company is stepping up efforts here. China has about 260 million children younger than 15, not that much less than the entire U.S. population.

Older teens are an attractive market too. Disney recently launched its ESPN magazine in China and a mobile-phone subscription service, adding to other businesses that include a 30-minute daily television show called "Dragon Club," cartoon magazines in Chinese and hundreds of Disney merchandise stores.

Despite Disney's overall favorable and wholesome image, however, some of its more recent releases, such as "Mulan," haven't fared as well. That's in part due to criticisms of cultural insensitivity. Analysts say Disney's advances also have been slowed by a rigid, all-or-nothing strategy that has made it harder to cut deals with the government and Chinese partners.

Late last year, Disney hired Stanley Cheung, a former Johnson & Johnson executive, to head up its efforts in China. Disney declined requests to interview Cheung and other managers in China.

But Robert Iger, Disney's CEO-designate, has told investors that China is a priority. He's counting on Hong Kong Disneyland, scheduled to open Sept. 12, to drive the company's retail and media businesses in that region, and he's spoken about more investment ahead, including the possibility of a second Chinese theme park in Shanghai.

The $1.8-billion Hong Kong park is projected to draw 5.6 million visitors in its first year. At 311 acres, the park is relatively modest in size, just 10 percent the size of Euro Disney and less than a third the size of the Disneyland Resort in Anaheim, Calif. Disney says it will incorporate rides and shows from its other parks, with Hong Kong Disneyland sectioned into familiar areas such as Fantasyland, Toontown and Main Street, USA.

Forty percent of the visitors are expected to come from the mainland, many from Guangzhou and Shenzhen, where Disney is now campaigning hard.

The Lins, with their Mickey Mouse-manic 11-year-old, are just the kind of family Disney needs to attract to the park. They are among a burgeoning Chinese middle class with money to spend on leisure and entertainment. And many Chinese families, having only one child because of government edict, are willing to spoil their kids.

To reach such households, the entertainment company has undertaken an unusual grass-roots campaign, partnering with the Communist Youth League to organize promotional activities at schools and communities.

Disney's visit last July to Fineland Experimental School in Guangzhou was a hit. The private school has about 500 students, from kindergarten to junior high, most of them from solidly middle-class homes.

When Mickey and his gang arrived, Zeng Weiqi, a 10-year-old who doesn't easily get excited, was thrilled. After doing the Mickey Dance and shaking hands with the mouse -- "I noticed he has four fingers," she said -- the girl, too, asked her mom to take her to Hong Kong Disneyland.

Her mother, Zeng Shaofang, 35, says she isn't concerned about Western corporations brainwashing her only child.

"We should let kids be exposed to different cultures," says Zeng, who teaches fourth grade at another school in Guangzhou.

Yet she says she has no special feelings toward Disney. Unlike her daughter, she doesn't know any of its stories, only Mickey Mouse. Zeng says she prefers Doraemon, a popular Japanese cartoon.

Whether Zeng will take her daughter to Hong Kong Disneyland depends on time and money, she says. China has one of the world's highest saving rates, about 40 percent, and Zeng and her husband, also a teacher, are no exception. But her eyes widened when she learned about Hong Kong Disneyland's planned ticket prices: $38 for adults and $27 for children 3 to 11. It will be higher on weekends and school holidays.

That's a lot even for people in Guangzhou, which has perhaps the highest per capita income of any city in China.

Happy Valley, an amusement park in Shenzhen, a bustling city less than two hours' bus ride from Guangzhou or Hong Kong, charges $14.50 for adults and $7.25 for children taller than 3 1/2 feet. Shorter kids get in for free. The 86-acre park looks like and imitates Disneyland, complete with its own version of Frontierland and Toontown, which Happy Valley calls Cartoon Street.

Still, Disney and other entertainment companies are betting that the Chinese public will want the real thing. "I think... Disney's park (in Hong Kong) will have more clever themes and characters," says Li Dan, 22, a Guangzhou college student who was visiting Happy Valley on a recent Saturday.

Sources: Los Angeles Times
Amazon Courts Chinese Diaspora

AMAZON.COM is planning no more acquisitions in the fast-growing Chinese market, but hopes to broaden appeal of its China unit to tens of millions of overseas Chinese, a senior executive said.

Since buying Joyo.com for $US75 million ($97 million) in August, Amazon has beefed up the site with software that can better analyze shopping patterns, and has added features like the ability to change an order and the ability to accept more credit cards, Amazon senior vice president of worldwide retail Diego Piacentini said.

"Credit cards give much more opportunity for Chinese exports. There are 60 million wealthy Chinese outside of China. We want to position Joyo like we did Amazon in the past, as the place to buy Chinese products worldwide," Mr. Piacentini said.

In Beijing to announce a new Joyo management team, Mr. Piacentini declined to give details of the company's financial operations, saying only that China, with more than 100 million internet users, was a "huge" opportunity.

"We are really focused on the long-term. Given the number of people who are going to be on the internet very soon, the evolvement of payments systems, the opportunities are just large," he said.

"It's very difficult to predict how fast growth will come, but it's definitely going to be a large amount of growth."

With some forecasting China's e-commerce market to top $US16 billion this year, competition is fierce, and includes local players Sohu.com, Sina, NetEase.com and Germany's Bertelsmann.

Amazon's international business is increasingly important to Amazon, which has operations in six countries outside the United States.

For the first quarter of this year, Amazon's international operating profit rose 51 per cent from a year earlier to $US62 million while its North American profit fell 13 per cent to $US66 million.

Asked if Amazon was looking at buying more firms in China, such as rival Dangdang.com, Mr. Piacentini said: "We don't have any plans right now. We are really focused on improving the customer experience, focused on low prices, focused on making sure that selection at Joyo will improve."

Eventually Joyo would have to add more warehouses on top of the three it has in Beijing, Shanghai and Guangzhou, but there was no timetable, Mr Piacentini said.

"It's going to take time. We have defined things we're going to work on first. A lot of supply chain, how to reach customers better. A lot on the web site, to help customers find things better. More payment systems available to Chinese customers in general."

Sources: Australian IT
FedEx Covers More of China

FEDERAL Express Corp (FedEx), which currently provides expressway transportation services to 228 towns and cities in China, plans to extend its ground network to 100 new destinations over the next five years, said FedEx Asia Pacific vice-president Malcolm Sullivan.

"Our customers doing business in China are rapidly increasing, so it is necessary to extend our ground network coverage to keep up with the expanding customer base," he told StarBiz.
 
Sullivan added that FedEx currently flew to three gateways in China: Beijing, Shanghai and Shenzhen.

"We will re-evaluate the opportunities for more flights to other gateways," he added.

Sullivan said FedEx had just recently introduced three more flights to China from the United States per week, from 20 presently.

Speaking at the recent China Symposium Agenda organised by FedEx in Penang, Sullivan said FedEx was organising symposiums in the region to help its customers understand the complexity of China¡¯s customs clearance regulations.

"We want to share whatever information we have on China's customs clearance regulations and our experience in China with our customers."

Established in 1973 in Tennessee, USA, FedEx has a fleet of a 643 aircraft and 43,000 motorised vehicles, serving 215 countries and 378 airports worldwide.

With 137,000 employees worldwide, it handles more than 3.1 million shipments worldwide, 63 million electronic transmissions daily and 500,000 calls per day.
 
Sources: Star Publications (Malaysia) Bhd